🚚 Shipping Policy
Effective Date: 15th July 2025
Welcome to Jcool.in! We are committed to delivering your orders promptly, securely, and transparently. This Shipping Policy outlines our shipping processes, timelines, and charges for domestic and international orders.
📦 1. Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
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You will receive a confirmation email once your order has been shipped, along with tracking details.
🇮🇳 2. Domestic Shipping (Within India)
| Feature | Details |
|---|---|
| Delivery Time | Typically 3–7 business days from dispatch |
| Shipping Partners | Leading courier services (e.g., Delhivery, Blue Dart, etc.) |
| Shipping Charges | Calculated at checkout based on product & location |
| Cash on Delivery | May be available for select pin codes |
| Tracking | Tracking link shared via email and/or SMS after dispatch |
🌍 3. International Shipping
| Feature | Details |
|---|---|
| Supported Countries | We currently ship to selected countries worldwide. |
| Delivery Time | Typically 7–21 business days from dispatch |
| Shipping Charges | Vary by destination and order size; calculated at checkout |
| Duties & Taxes | Any customs duties, taxes, or import fees are the buyer’s responsibility |
| Carrier Services | International logistics partners (e.g., DHL, FedEx, Aramex) |
| Tracking | Full tracking provided via email upon dispatch |
🧾 4. Shipping Delays
While we aim to deliver within the estimated timelines, delays can occasionally occur due to:
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Weather conditions
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Customs clearance
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Public holidays
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Unexpected carrier issues
We appreciate your patience and understanding in such cases.
🔁 5. Failed Deliveries / Incorrect Address
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Please ensure your shipping address is accurate and complete.
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If a package is returned due to an incorrect address or multiple failed delivery attempts, we may charge a re-delivery fee.
❓ 6. Questions or Support
If you have any questions regarding your shipment, feel free to reach out:
📧 care@jcool.in
📦 Please include your Order ID and registered email for faster assistance.